ITSM Services

ITSM services

Managing IT to Better Serve Government End Users & Stakeholders

RCG enhances and optimizes your capabilities without interrupting your operations. Our staff is ITIL v4- trained and designs, plans, implements, operates, and manages the entire lifecycle of IT services in a customer-focused environment. We embrace industry-standard best practices such as ITIL, CMMI 3, and ISO 20000 which we implement across your enterprise. We align IT processes and services with your objectives, to add value and cost-saving efficiencies for your benefit.


Our ITSM support services include:

Service Desk:

  • Provides Single Point of Contact (SPOC) framework
  • Provides interface for other activities, i.e., change requests, maintenance, and licensing
  • Tier 0-4 Service Desk management and support services
  • End-user device management, i.e. desktops, mobile devices, etc.
  • Incident, problem management, root cause analysis
  • Desktop, server, multifunction, and application management support
  • Server and end-user baseline management, standardization, and patch management

Configuration and Change Management
Service Catalog including Service Level Agreements (SLA)
Asset Management

  • Logistic support and Inventory management
  • S/W release management

Knowledge Management
Customer Education and Training
Continuous Improvement: Technology, processes/procedures, and Key parameters

  • Technology management- Injecting new technologies with emphasis on automating processes
  • Communication and Collaboration and maintaining a knowledge base
  • Enhancing customer experience
  • Technology Assessment and Evaluation: Remote access, Load balancing, patch management, configuration management, Mobile Device management, and many others
  • Developing, documenting and maintaining Standard Operating Procedures (SOPs), user manuals and other documentation as required





      Mission Support

      Cloud Services


      Cyber Security

      Infrastructure Services

      ITSM Services

      Program Management

      We blend capabilities to exceed expectations.

      Reston Consulting Group, Inc.  (dba RCG, Inc.) was founded in 1987 as a Minority & Woman-Owned Small Business. RCG provides innovative solutions and outstanding service to help clients achieve technical, business and mission success.  RCG has a proven record of both individual and teaming success providing IT, network, data center consolidation and virtualization, service desk, CIRT, infrastructure and network security support to numerous government and commercial clients.

      Success Stories


      462 Herndon Parkway
      Suite 203
      Herndon, VA 20170


      M-F: 8am - 5pm

      Call Us

      (703) 834-1155