Managing IT to Better Serve Government End Users & Stakeholders
RCG enhances and optimizes your capabilities without interrupting your operations. Our staff is ITIL v4- trained and designs, plans, implements, operates, and manages the entire lifecycle of IT services in a customer-focused environment. We embrace industry-standard best practices such as ITIL, CMMI 3, and ISO 20000 which we implement across your enterprise. We align IT processes and services with your objectives, to add value and cost-saving efficiencies for your benefit.
Our ITSM support services include:
- Provides Single Point of Contact (SPOC) framework
- Provides interface for other activities, i.e., change requests, maintenance, and licensing
- Tier 0-4 Service Desk management and support services
- End-user device management, i.e. desktops, mobile devices, etc.
- Incident, problem management, root cause analysis
- Desktop, server, multifunction, and application management support
- Server and end-user baseline management, standardization, and patch management
Configuration and Change Management
Service Catalog including Service Level Agreements (SLA)
- Logistic support and Inventory management
- S/W release management
Customer Education and Training
Continuous Improvement: Technology, processes/procedures, and Key parameters
- Technology management- Injecting new technologies with emphasis on automating processes
- Communication and Collaboration and maintaining a knowledge base
- Enhancing customer experience
- Technology Assessment and Evaluation: Remote access, Load balancing, patch management, configuration management, Mobile Device management, and many others
- Developing, documenting and maintaining Standard Operating Procedures (SOPs), user manuals and other documentation as required
We blend capabilities to exceed expectations.
Reston Consulting Group, Inc. (dba RCG, Inc.) was founded in 1987 as a Minority & Woman-Owned Small Business. RCG provides innovative solutions and outstanding service to help clients achieve technical, business and mission success. RCG has a proven record of both individual and teaming success providing IT, network, data center consolidation and virtualization, service desk, CIRT, infrastructure and network security support to numerous government and commercial clients.
462 Herndon Parkway
Herndon, VA 20170
M-F: 8am - 5pm