ServiceNow
Streamline your operations.ServiceNow Professional Services
A ServiceNow partnership extends beyond the platform itself—it’s about empowering people, optimizing processes, and embedding change management for lasting success. By prioritizing engagement, governance, and continuous improvement, organizations can maximize their return on investment and drive innovation with ServiceNow. RCG’s team is committed to being your long-term partner, offering deep technical expertise in ServiceNow while focusing on the following key areas:
People
Enabling and Empowering Users – A successful ServiceNow partnership focuses on the people who will use, support, and benefit from the platform.
Process
Driving Operational Excellence – Beyond technology, a ServiceNow
partnership ensures process optimization.
Organizational Change Management (OCM):
Ensuring Successful Adoption – OCM is crucial to overcoming resistance and ensuring smooth adoption.
Areas of Focus
Customer Service Management (CSM)
All clients have different degrees of customer related needs. Our experience has grown over the years from simple case management to more complex playbooks and today’s artificial intelligence functions.
Field Service Management (FSM)
We have implemented FSM in multiple verticals including telecom, managed services and facilities. From work orders to planned services to enterprise related assets.
Workplace Service Delivery (WSD)
Our experience has grown with the product over the years from the basic reservations/visitors to supporting facility needs within an organization.
Strategic Portfolio Management (SPM)
We have experience with all the major components of SPM including Demand, Project, Portfolio, Resource and Agile.
HR Service Delivery
From Onboarding to Offboarding and all the services in-between we have implemented solutions that allow our clients to grow the platform outside of IT.
IT Service Management
We have extensive experience in this area including a wide range of organizations, CIS certifications, and ITIL certifications.
IT Asset Management (SAM & HAM)
All clients have difference degrees of ITAM supported by RCG from the basic asset record to full implementation of HAM and SAM, including Catalog and workflows.
IT Operations Management (Discovery & CMDB)
Implementation of CMDB is commonplace with ITSM, but we are also experienced with Discovery and integration of endpoint device applications for CI attributes.
Sakon
RCG joins forces with Sakon to provide a premier customer experience. By leveraging RCG’s ServiceNow experience and Sakon’s proven technology an organization’s customer experience can be elevated to the next level with transparency, reduced time to delivery and satisfaction.
X Type
RCG is excited to announce its partnership with X Type, a pioneer in automated DevOps for ServiceNow. This collaboration enhances RCG’s ServiceNow practice by integrating X type’s advanced deployment automation capabilities, empowering organizations to accelerate, streamline, and scale their ServiceNow environments with confidence.
Download our Informational PDFs Below
AI Readiness Assessment
Data Migration
SABER
TESTIMONIALS
What People Are Saying
The RCG ServiceNow team did a “banging” job on the Customer Experience/Survey dashboard for the ServiceNow DCAT Ticketing teams. Thank you for making our requirements come to life. We appreciate your hard work and effort.
RCG has been a pleasure to work with. They were able to quickly/cleanly complete items related to office moves (and the new floors).
Office
462 Herndon Parkway
Suite 203
Herndon, VA 20170
Hours
M-F: 8am - 5pm
Call Us
(703) 834-1155