Delivery
At RCG, success really comes down to three things: People, Process, and Technology—especially when it comes to working with ServiceNow.
Our culture starts with great People. It’s the foundation of everything we do. Strong processes are what make scalable implementations and continuous innovation possible.
And Technology—especially ServiceNow—is always evolving. The key is having the right people and processes in place to make it work for real business and mission impact.
Our team of ServiceNow pros works closely together, using proven processes to roll out and fine-tune solutions that actually make a difference. We’re all about helping our customers get the most out of ServiceNow and make their digital transformation a real success.
Robert Cribben
Vice President, ServiceNow Operations
Our Team
RCG brings a specialized team that goes beyond traditional consulting—our experts don’t just implement ServiceNow; they ensure it becomes a transformational asset for your business. Unlike other firms, we focus on speed, adaptability, and long-term scalability while embedding best practices from the start. Our project staff include:
Project Manager (PMP & OCM Expertise)
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- Beyond Just Managing Timelines: Our Project Managers don’t just track tasks—they anticipate roadblocks, drive executive alignment, and ensure ServiceNow delivers real business outcomes.
- OCM Expertise Built In: Change isn’t just about technology—it’s about people. Our PMs are trained in Organizational Change Management (OCM) to drive user adoption, mitigate resistance, and ensure lasting success.
- RCG’s Edge: Many firms rely on rigid project plans; we use an adaptive, business-first approach to keep projects on track while ensuring leadership buy- in and user engagement.
ServiceNow Solution Architect
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- Engineering for the Future: Our architects don’t just design ServiceNow instances—they build scalable ecosystems that grow with your business.
- Integration Specialists: We bridge ServiceNow with third-party applications, legacy systems, and evolving business needs, ensuring seamless workflows and eliminating technical debt.
- RCG’s Edge: While other firms focus on short-term configurations, our architects think five years ahead, ensuring your platform remains flexible, optimized, and cost-effective.
ServiceNow Consultant
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- More Than Implementers: RCG consultants don’t just configure ServiceNow; they challenge assumptions, refine processes, and maximize automation opportunities.
- Process-First Approach: We don’t force technology onto broken workflows. Instead, we analyze inefficiencies, optimize processes, and then implement ServiceNow to enhance productivity.
- RCG’s Edge: While others focus purely on platform expertise, we bring a deep
understanding of business operations, ensuring technology serves your
goals—not the other way around.
Business Analyst
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- Fluent in Both Business and Tech: Our BAs are bilingual in business needs and ServiceNow capabilities, translating complex requirements into practical, scalable solutions.
- Anticipating Needs, Not Just Gathering Requirements: We go beyond user requests to identify gaps, reduce redundancies, and ensure solutions drive measurable impact.
- RCG’s Edge: Many firms treat BAs as note-takers; we embed them as strategic advisors, ensuring every feature implemented ties back to business value.
Trainer
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- Beyond Basic Training: RCG trainers focus on real-world application, hands-on learning, and long-term adoption—not just system walkthroughs.
- User-Centric Approach: Our training programs are tailored to different user roles and integrate real scenarios to ensure teams are confident and self-sufficient.
- RCG’s Edge: Most firms provide one-time training; we embed learning into the transformation process, ensuring adoption is part of the culture—not just a final step.
SPARTACUS Methodology: A Pragmatic Approach to ServiceNow Success
The SPARTACUS methodology is designed to ensure ServiceNow implementations are not just technically sound but strategically aligned, user-centric, and built for long-term impact. Each phase is crafted to minimize risks, streamline adoption, and maximize the platform’s value within the organization.
Strategy
Defining a clear, outcome-driven roadmap that ties ServiceNow implementation directly to business priorities, ensuring every effort supports measurable objectives.
Planning
Creating a structured yet adaptable plan that accounts for timelines, resources, risks, and governance, balancing efficiency with flexibility as the project evolves.
Analysis
Going beyond basic requirements gathering by engaging stakeholders, uncovering process inefficiencies, and designing a ServiceNow solution that
enhances—not just digitizes—operations.
Realization
Configuring and developing the platform with business impact in mind, ensuring every feature, automation, and integration drives efficiency and supports users’ needs.
Testing
Applying a rigorous, real-world validation process that doesn’t just confirm technical functionality but ensures the platform performs as expected in day-to-day business scenarios.
Adoption
Embedding change management from the start, with a tailored training and engagement strategy that ensures users understand, embrace, and leverage ServiceNow effectively.
Scalability
Ensuring long-term value by designing a modular, integrated, and expandable ServiceNow environment that evolves with business needs. This includes a strategic roadmap outlining future enhancements, automation opportunities, and new module adoption, ensuring the platform continues to drive efficiency, innovation, and measurable business impact.
Why SPARTACUS?
Unlike rigid, one-size-fits-all methodologies, SPARTACUS is dynamic, business-centric, and outcome-focused. It ensures your ServiceNow investment delivers more than just technology—it drives real business transformation.
Office
462 Herndon Parkway
Suite 203
Herndon, VA 20170
Hours
M-F: 8am - 5pm
Call Us
(703) 834-1155