RCG joins forces with Sakon to provide a premier customer experience.

In the complex world of mobility choose a platform that can be transformed to deliver an experience rarely achieved in organizations. 

In many organizations employees struggle to navigate and locate requests that they are trying to submit within their IT portal. With the help of the ServiceNow Employee Center users are able to log into and easily submit requests or inquiries regarding a mobile device. Curated experiences that are targeted and relevant to the employee make finding the right solution at the right time easier and faster. 

Once requests and inquiries are submitted the combined power of ServiceNow and Sakon provide updates throughout the processes that keep the users informed about the progress of the request and set expectations that the user can count on. 

In addition, the Employee Center offers a virtual agent completely configurated through RCG’s expertise that can connect the user with the request that best suits what they are asking for. If the request is something that is not currently available, the user can be directed to a live agent for assistance. 

By leveraging RCG’s ServiceNow experience and Sakon’s proven technology an organization’s customer experience can be elevated to the next level with transparency, reduced time to delivery and satisfaction. 

For more information on how RCG and Sakon can enhance your ServiceNow experience contact us.